Delete your account in the app
The fastest way is inside FRIENDS, where you can confirm it is really you:
Sign in and open Settings from your profile.
Go to Account → Delete account.
Read what will be deleted and what we must keep.
Re-authenticate when asked, type DELETE, and confirm.
You will be signed out on every device and shown a confirmation that the account is deleted.
If you cannot sign in
Email support@friendskenya.com from the address linked to your account, with the subject "Delete my account". Include the email and, if you used one, the M-Pesa phone number on the account. Do not include your password, M-Pesa PIN or a one-time password.
We may ask you to verify control of the account or complete a recent sign-in before deleting it, so that nobody else can delete your account. Verified requests are completed within 30 days.
What is deleted
Your profile, photos, bio, interests and preferences.
Your location, discovery settings and privacy settings.
Your swipes, likes, impressions, matches and chats. Messages you sent are removed or shown to the other person as from a deleted user.
Your push tokens, notifications and blocks you created.
Your account record and sign-in identities. Active sessions on other devices are revoked.
What we keep, and why
Anonymised payment and financial records, kept for the period required by Kenyan tax and accounting law. The link to your account is removed.
Report evidence for up to 90 days where you are the subject of an open safety report, so the report can be handled fairly.
Hashed identifiers where an account was banned for serious abuse, to help prevent ban evasion.
Backup copies may remain for a short period before routine rotation deletes them.
Premium and purchases
Deleting your account does not refund remaining Premium time or unused Boosts. Refunds are only available where required by law or where we confirm a payment error. Read the Refund Policy before deleting if you have an open payment question.
Keep a copy of your data first
If you want a copy of your information, request it from Settings → Download my data before deleting. Once your account is deleted, we cannot recover your profile, matches or messages for you.
Questions
Email support@friendskenya.com if anything is unclear. Deleting your account is permanent — take a moment to make sure it is what you want.